Help · Support
Support
Most issues clear up with a quick check of your setup. If they don't, we're one email away.
01
Try these first
If Calsie is not behaving as expected, work through these four checks before restarting the workflow — they resolve the majority of reports.
- 1You are signed inOpen the dashboard and confirm your session is still active. Sessions can expire after a long break.
- 2Your resume is uploadedCalsie needs a base resume to tailor applications from. Check it has parsed correctly and the details look right.
- 3Your connector is activeConfirm your Gmail connection is still authorised. Revoking access in your Google Account settings will pause sending.
- 4Your campaign is configuredCheck the role, location and hours are set. A campaign with no matching criteria will not queue applications.
02
What we can help with
Email the support team about any of the following and we'll take a look at your account:
Billing and paymentsAccount accessGmail connectionTracker approvalsResume parsingPrivacy questionsAccount deletionCampaign settings
03
Contact support
Email Calsie support
contact.calsie@gmail.comPrefer a form? Use the contact page instead. Include your account email and what you expected to happen — it gets you a faster answer.